Grow It Local Membership Terms & Conditions
These Terms & Conditions (“Terms”) govern your access to and use of the Grow It Local membership platform, website, workshops, content, communications and associated services operated by Grow It Local Pty Ltd (“Grow It Local”, “we”, “us”, “our”).
By creating an account or using our services, you agree to these Terms.
1. Membership Types
Grow It Local offers two categories of free membership:
A. Free Or Subsidised Membership — Local Government Partner Areas
Users who reside within a participating local government area (“Partner Council Area” or “Partner LGA”) may receive access funded or subsidised by their local government partner.
Eligible members will receive access to:
- Grow It Local newsletters
- Unlimited “How To” blog content
- Unlimited live digital workshop sessions
- Unlimited How To Grow video content
- Unlimited workshop playback and on-demand catalogue access
- Access to the “Ask an Expert” email service
- Discounts of up to 15% off the Grow It Local online seed shop
Users may also receive free seeds (one season only) sent to their home if they join as a part of a Free Seed Service Campaign.
Eligibility is determined by the user’s residential address.
B. Free Membership — Non-Partner Areas
Users who reside in a Non Partner Local Government Area may receive access to:
- Grow It Local newsletters
- Unlimited “How To” blog content
- One (1) live digital workshop session
Grow It Local reserves the right to modify membership inclusions at any time.
2. Eligibility & Accounts
A. Age Requirements
You must be at least 18 years of age to create an account or otherwise have the permission of a parent or legal guardian.
B. Account Ownership
Membership accounts are personal to the registered user and may not be shared, transferred, sold or sublicensed to another person.
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
C. Account Suspension & Termination
Grow It Local reserves the right to suspend, restrict or terminate accounts that:
- breach these Terms;
- engage in abusive, unlawful or inappropriate conduct;
- misuse platform services or resources;
- provide false or misleading information.
You may request deletion of your account at any time by contacting:
hello@growitlocal.com
If you are a Free Member — Local Government Partner Areas
Account deletion will result in the loss of access to workshops, content and services.
3. Acceptable Use
Users agree to use Grow It Local services respectfully and lawfully.
You must not:
- harass, abuse or intimidate other users or staff;
- upload or distribute spam, malicious content or unlawful material;
- misuse workshops, expert services or community spaces;
- infringe the intellectual property rights of Grow It Local or third parties.
Grow It Local may remove content or suspend access where these guidelines are breached.
4. User Content & Intellectual Property
Users may upload or submit content including comments, photos, reviews, questions or other material (“User Content”).
By submitting User Content, you grant Grow It Local a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display and share that content for marketing, educational, promotional and community purposes.
You confirm that:
- you own or have permission to share the content;
- the content does not infringe third-party rights.
Grow It Local intellectual property, including workshop materials, branding, videos, educational resources, graphics and written content, remains the property of Grow It Local Pty Ltd and may not be copied, reproduced or distributed without written permission.
5. Privacy & Communications
Grow It Local collects personal information including:
- name;
- email address;
- postcode and council region;
- workshop participation data;
- platform usage information
- Address (only if a member joins as a part of a Free Seed Service campaign)
By signing up for membership, you consent to receiving email communications and marketing from Grow It Local.
You may unsubscribe from marketing emails at any time using the unsubscribe link provided in communications.
Where you are a member through a Partner Local Government Area, your information may also be shared with the relevant council partner for reporting, program administration, event communications and community program delivery purposes.
Please refer to our Privacy Policy for further information: https://growitlocal.com/privacy-policy
6. Local Government Partner Sponsored Membership Terms
A. Local Government Partner Sponsorship (also known as free seed service)
Grow It Local + subscriptions may be funded or subsidised by participating local government partners.
Eligibility is determined based on the residential address provided by the user during registration and may be restricted to residents within designated local government areas, suburbs, postcodes or other residential areas specified by the local government partner.
Eligibility for any local government subsidy memberships must take place through a dedicated local government link and all members must be new, non-existent members.
Grow It Local reserves the right to verify eligibility and request additional information or documentation where reasonably required. If a user is unable to demonstrate eligibility, Grow It Local may decline, suspend or terminate access to the subsidised program.
Subsidised memberships and seed services are subject to available funding and program capacity. Grow It Local and the local government partner reserve the right to limit participation, close registrations or discontinue the program at any time.
B. Seasonal Seed Service Subsidies (GIL4GOVERMENT PROGRAM)
From time to time, a local government partner may elect to fully or partially subsidise a Grow It Local + membership, including a seasonal seed service, for eligible residents.
Unless otherwise specified, subsidised seed service offers are available only for the season or period identified in the relevant program and do not guarantee future access to subsidised memberships, seed deliveries or other benefits.
Subsidised memberships, seed services and associated benefits are non-transferable, non-refundable and cannot be exchanged for cash, credit or alternative products.
Unless otherwise stated, Grow It Local limits participation to one subsidised membership per eligible resident or household.
Upon expiry Grow It Local may transition members to Free Memberships, offer continuation at the standard rate or discontinue subsidised benefits.
C. Seed Availability, Substitutions and Biosecurity
Seed selections are subject to seasonal availability, supplier capacity, biosecurity requirements and other factors beyond Grow It Local’s control.
Grow It Local reserves the right to substitute seed varieties where necessary due to availability, crop failure, supplier shortages, biosecurity restrictions or other operational requirements. Any substitute varieties will be selected at Grow It Local’s discretion.
Certain seed varieties may be unavailable in some states or territories due to quarantine, biosecurity or regulatory restrictions. Grow It Local reserves the right to amend seed selections accordingly.
D. Seed Delivery and Shipping Responsibilities
Members are responsible for providing a complete, accurate and current shipping address when registering for a subsidised membership or seed service.
Grow It Local and the local government partner are not responsible for replacing, refunding or resending seed deliveries that are:
- lost, delayed or missing in transit;
- stolen after delivery;
- returned due to an incorrect, incomplete or outdated address provided by the member;
- undeliverable due to circumstances outside the reasonable control of Grow It Local.
Due to certain states having more strict quarantine requirements, delivery times will vary state by state.
Where a parcel is returned due to incorrect address information supplied by the member, Grow It Local is not obliged to resend the parcel or provide replacement seeds.
E. Local Government Partner Communications
As part of your membership, you may receive communications relating to:
- local gardening programs;
- sustainability initiatives;
- community workshops and events; and
- local government partner-supported educational opportunities.
F. Data Sharing with Local Government Partners
Where your membership, subscription or seed service is funded or subsidised by a local government partner, Grow It Local may share relevant user information and participation data with that local government partner for program administration, reporting, evaluation and funding purposes.
This may include:
- name;
- email address;
- postcode or local government area;
- workshop attendance;
- membership participation; and
- engagement metrics.
Grow It Local may also provide de-identified or aggregated program data to local government partners for reporting and evaluation purposes.
G. Sponsorship Expiry, Funding Changes and Program Closure
If a partnership between Grow It Local and a local government partner concludes, funding is withdrawn, or a subsidised program ends, Grow It Local may discontinue subsidised membership benefits without compensation or liability.
Where a local government partner has fully subsidised a Grow It Local + subscription, the membership may automatically transition to a standard non-partner free membership upon expiry of the subsidised period.
Where a local government partner has partially subsidised a Grow It Local + subscription, the subscription will automatically renew at the standard non-subsidised rate unless cancelled by the member prior to renewal.
Membership inclusions, access levels and benefits may change following the conclusion of a subsidised program.
Local government partners are not responsible for:
- Grow It Local platform content;
- gardening advice or recommendations;
- seed selections;
- workshop delivery;
- membership administration; or
- user outcomes or gardening results.
Grow It Local is similarly not responsible for:
- local government partner-operated programs or events;
- local government partner communications, policies or decisions; or
- funding decisions relating to subsidised memberships or seed services.
I. Germination and Growing Success
Seeds are a natural product and germination rates and growing outcomes are influenced by environmental conditions, climate, soil quality, growing practices, pests and other factors outside Grow It Local’s control.
Grow It Local endeavours to provide the seeds with the highest germination rates but does not guarantee germination success, plant performance, crop yields or harvesting outcomes.
Neither Grow It Local nor any local government partner will be liable for any delay, interruption, reduction in service or failure to provide a subsidised membership, seed service or associated benefit due to events beyond their reasonable control, including but not limited to:
- extreme weather events;
- floods, bushfires or natural disasters;
- postal or courier disruptions;
- supplier shortages;
- biosecurity events;
- government restrictions; or
- other unforeseen operational circumstances.
7. Food Growing Advice Disclaimer
Grow It Local provides general educational information only.
Food growing outcomes vary depending on climate, soil, pests, environmental conditions, experience and other external factors.
Any advice, workshops, recommendations or educational materials provided:
- are general in nature;
- do not constitute professional agricultural, horticultural or environmental advice;
- should be applied using your own judgement.
Grow It Local does not guarantee food growing success, crop yields or specific outcomes.
To the maximum extent permitted by law, Grow It Local is not liable for:
- crop failure;
- plant loss;
- pest or disease issues;
- property damage;
- personal injury;
- financial loss arising from use of our content or services.
8. Limitation of Liability
To the fullest extent permitted by law:
- Grow It Local excludes all warranties not expressly stated in these Terms;
- liability is limited to the resupply of services where applicable;
- Grow It Local is not liable for indirect, incidental or consequential loss.
Nothing in these Terms excludes rights under the Australian Consumer Law.
9. Changes to Membership & Services
Grow It Local may:
- modify membership inclusions;
- update workshop offerings;
- change platform features;
- amend these Terms from time to time.
Updated Terms will be published on the Grow It Local website and continued use of services constitutes acceptance of any changes.
10. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
Any disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.
11. Contact Details
For account support, questions or disputes, please contact:
Grow It Local Pty Ltd
ABN 20671030532
Level 3 85 William St, Darlinghurst NSW 2010
Email: hello@growitlocal.com
Grow It Local Online Shop Terms & Conditions
These Online Shop Terms & Conditions (“Terms”) apply to purchases made through the Grow It Local online store operated by Grow It Local Pty Ltd (ACN 671 030 532) trading as Grow It Local (“Grow It Local”, “we”, “us”, “our”).
By placing an order through our website, you agree to these Terms.
Grow It Local sells gardening and food-growing products including seed packets, educational content and related gardening items through growitlocal.com.
Due to Australian biosecurity and quarantine regulations, certain seed varieties may not be available for delivery to specific states or territories, including Western Australia and Tasmania.
We reserve the right to:
- restrict the sale of certain products to particular regions;
- cancel or refuse orders that breach quarantine or biosecurity regulations;
- modify product availability at any time.
All product descriptions, images and availability are subject to change without notice.
All prices displayed on the Grow It Local website are in Australian Dollars (AUD) and include GST.
Payment is required in full at the time of checkout.
Accepted payment methods include:
- credit card;
- debit card;
- other payment methods displayed at checkout from time to time.
Grow It Local reserves the right to correct pricing errors, inaccuracies or omissions at any time.
3. Grow It Local + Gift Vouchers
Grow It Local may offer gift vouchers for purchase through the online store.
A Grow It Local + Gift Voucher provides the recipient with access to a twelve (12) month Grow It Local + membership, including the membership benefits available at the time of redemption.
Gift vouchers are intended for personal use and may not be resold, exchanged for cash or transferred for commercial purposes.
To activate a Grow It Local + Gift Voucher, the recipient must redeem the voucher using the process specified by Grow It Local and create a Grow It Local account if they do not already have one.
Membership benefits commence from the date the voucher is redeemed, not the date the voucher is purchased, unless otherwise stated.
Grow It Local reserves the right to refuse redemption of invalid, expired, altered, fraudulent or previously redeemed voucher codes.
Upon redemption of a Grow It Local + Gift Voucher, the recipient agrees that the membership will automatically renew every twelve (12) months at the then-current annual Grow It Local + membership price unless cancelled prior to renewal.
The payment method provided by the member at the time of redemption or subsequently added to their account may be charged for the renewal amount.
It is the member’s responsibility to manage their membership and ensure cancellation occurs before the renewal date if they do not wish to continue their subscription.
Members may cancel their Grow It Local + membership at any time through their account settings or by contacting Grow It Local.
Cancellation will prevent future renewal charges but will not result in a refund of any current membership period.
To avoid being charged for the next annual membership period, cancellation must occur before the renewal date.
Where a membership is cancelled, access to Grow It Local + benefits will continue until the end of the current prepaid membership period.
Gift voucher purchases are non-refundable except where required under Australian Consumer Law.
Once redeemed, a gift voucher cannot be exchanged for cash, transferred to another user or redeemed for alternative products or services.
F. Lost, Stolen or Unauthorised Use
Grow It Local is not responsible for lost, stolen, deleted or unauthorised use of gift voucher codes after they have been issued.
Gift vouchers should be treated like cash and stored securely by the purchaser and recipient.
Gift vouchers do not expire.
4. Shipping & Delivery
Grow It Local currently ships within Australia only.
Shipping restrictions may apply to certain states or territories due to quarantine and biosecurity laws.
Customers are responsible for ensuring products ordered are permitted within their delivery state or territory.
Estimated delivery timeframes are provided as a guide only.
Orders may take between 5 and 21 business days to arrive after dispatch, depending on location and carrier delays. Orders in WA take additional time as they are required to pass through Quarantine. And order times vary to Tasmania as they need to go through a Biosecurity Process.
Grow It Local does not guarantee delivery dates or times.
Customers are responsible for ensuring all shipping information provided at checkout is accurate.
If an order is delayed, lost or returned due to an incorrect or incomplete address supplied by the customer, Grow It Local is not obligated to replace, resend or refund the order.
Additional shipping charges will apply for reshipment requests.
If an order is lost in transit and not returned to Grow It Local as “Return to Sender,” Grow It Local is not obligated to replace or refund the order.
If your order arrives damaged or defective, please contact us within 7 days of delivery with:
- your order number;
- email address;
- photos of the issue;
- a description of the damage or defect.
Where required under Australian Consumer Law, we will provide an appropriate remedy including replacement, repair or refund.
Our Commitment
At Grow It Local, we want you to be satisfied with your purchase. This Returns & Refund Policy operates in addition to your rights under the Australian Consumer Law.
A. Return Period
Eligible items may be returned within 30 days of delivery for a refund or exchange.
B. Eligibility for Returns
To qualify for a return, items must:
- be unused;
- be in original condition and packaging;
- include all original tags and labels;
- be accompanied by proof of purchase.
C. Non-Returnable Items
The following items cannot be returned unless required under Australian Consumer Law:
- perishable goods;
- seeds with broken seals or opened packaging;
- clearance or final sale items;
- gift cards and Grow It Local + gift vouchers;
- custom or personalised items.
D. Change of Mind Returns
Change-of-mind returns may be accepted at Grow It Local’s discretion provided the item meets return eligibility requirements.
Customers are responsible for return shipping costs for change-of-mind returns.
E. Defective or Incorrect Items
If you receive a defective, damaged or incorrect item:
- contact us within 7 days of delivery;
- provide photographs and order details.
Where applicable, Grow It Local will cover return shipping costs and provide a replacement, repair or refund in accordance with Australian Consumer Law.
F. How to Initiate a Return
To request a return:
- Contact us at hello@growitlocal.com
- Provide your order number and reason for return
- Follow the return instructions provided
Returns sent without prior approval may not be accepted.
G. Refund Processing
Once returned items are received and inspected:
- approved refunds will be processed within 5–10 business days;
- refunds will be issued to the original payment method used at checkout.
Additional processing times may apply depending on your financial institution.
H. Exchanges
Grow It Local may offer exchanges for items of equal or lesser value, subject to stock availability.
Customers requesting a different product may be required to place a new order.
Orders may only be cancelled before dispatch.
Once an order has shipped, our standard Returns & Refund Policy applies.
Grow It Local reserves the right to cancel orders where:
- products are unavailable;
- pricing errors occur;
- orders breach biosecurity restrictions;
- fraudulent or suspicious activity is identified.
Where an order is cancelled by Grow It Local, a full refund will be provided.
Grow It Local products, workshops and educational materials are intended for general gardening and educational purposes only.
Gardening outcomes vary based on:
- climate;
- soil conditions;
- pests and diseases;
- growing methods;
- seasonal variations;
- user experience and care.
Grow It Local makes no guarantee regarding:
- germination rates;
- plant growth;
- crop yield;
- harvest success.
To the maximum extent permitted by law, Grow It Local is not liable for:
- crop failure;
- plant loss;
- pest infestation;
- environmental conditions;
- indirect or consequential loss arising from product use.
Customers are responsible for ensuring products are suitable for their local conditions and regulations.
Nothing in these Terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law (ACL).
Our goods come with guarantees that cannot be excluded under Australian law.
You are entitled to:
- a replacement or refund for a major failure;
- compensation for reasonably foreseeable loss or damage;
- repair or replacement where goods fail to be of acceptable quality and the failure does not amount to a major failure.
To the maximum extent permitted by law:
- Grow It Local excludes all warranties not expressly stated in these Terms;
- liability is limited to the replacement, repair or refund of affected goods;
- Grow It Local is not liable for indirect, incidental or consequential loss.
All website content, branding, graphics, product descriptions, educational resources and materials are owned by Grow It Local Pty Ltd or licensed to us.
You may not reproduce, distribute or commercially use our content without prior written permission.
Personal information collected through purchases and account creation is handled in accordance with our Privacy Policy.
By placing an order, you consent to receiving transactional communications relating to your purchase.
Where you opt in, you may also receive marketing communications from Grow It Local.
Privacy Policy:
https://growitlocal.com/privacy-policy
Grow It Local reserves the right to update these Terms at any time.
Updated Terms will be published on this page with a revised effective date.
Continued use of the website following updates constitutes acceptance of the revised Terms.
Grow It Local Pty Ltd (ACN 671 030 532)
Trading as Grow It Local
Address:
Level 3, 85 William St
Darlinghurst NSW 2010
Australia
Email: hello@growitlocal.com
Website:
https://growitlocal.com/
Grow It Local – Paid Subscription, Free Membership and Online Shop
These Terms & Conditions (“Terms”) govern your use of the Grow It Local subscription service (“Service”).
Business Name: Grow It Local Pty Ltd
Website: www.growitlocal.com
Contact Email: hello@growitlocal.com
By subscribing and/or becoming a member you agree to these Terms.
Grow It Local + is a subscription-based service designed to educate and support members to grow food at home.
A Grow It Local + membership includes:
- Seasonal delivery of seeds
- Access to how to grow educational videos
- Access to monthly live digital workshops
- Access to a library of on-demand workshops
- Access to “Ask an Expert” email support service
- Member discounts on seed purchases
- Monthly newsletter with growing tips and seasonal advice
- Grow It Local + members who joined before March 19 2026 receive 3 seed varieties per season (12 varieties per year)
- Grow It Local + members who joined on or after March 19 2026 receive 4 seed varieties per season (16 varieties per year)
Seed selections are curated to suit a very wide range of Australian climate zones, but suitability is not guaranteed in all locations, such as alpine locations or locations where climatic conditions are extreme.
- $8/month (for members who joined before March 19 2026)
- $10/month (members who joined on/after March 19 2026)
- Members are billed monthly on the same date as sign-up
- Members can cancel anytime
- $80/year (for members who joined before March 19 2026)
- $99/year (for members who joined on/after March 19 2026)
- This is billed annually and auto-renews 12 months after sign up unless cancelled prior to the auto renew date
- No partial refunds are given for annual memberships
Pricing may change from time to time. Any changes to pricing will be communicated to members in advance of the change taking place.
If a member signs up for a free trial:
- Members receive full access to the Grow It Local + product entitlements during the trial period
- Members will be automatically charged at the end of the trial period. Members may cancel at anytime before the trial ends via the member dashboard which can be accessed by logging in to https://growitlocal.com/sign-in
- No refunds will be issued if members do not to cancel before the trial period ends
- Payments can only be accepted using a credit card or debit card and are processed securely via third-party payment providers
- Subscription fees are charged at the start of each billing cycle (monthly or annual)
If a payment fails:
- Grow It Local may attempt to retry the payment using the provided payment method; and
- Your access to the Service may be suspended until payment is successfully processed.
- If your subscription is suspended due to failed payment and later reactivated, your membership will be reinstated at the current pricing applicable at the time of reactivation, and not at the pricing paid at the time the original membership was activated.
- All prices are inclusive of applicable taxes unless stated otherwise.
You may cancel your subscription at any time via your member dashboard:
Path: Memberships → Subscriptions → Cancel
- Access continues until the end of the current billing cycle
- No refund is provided for the month of cancellation
- Access continues until the end of the prepaid annual period
- No refund is provided
- No refunds are provided for any subscription type
- Annual memberships are non-refundable and cannot be paused
- Partial use of a subscription does not entitle members to a refund
8. Shipping of Physical Products
- Seeds are shipped on a seasonal (quarterly) basis in accordance with our distribution schedule but typically lodged with a courier or postal service sometime in the month prior to the commencement of a new season
- Delivery timeframes may vary depending on your location and postal service. Some states such as WA & TAS require deliveries to go via quarantine and biosecurity, which adds additional time to delivery.
- Members are responsible for ensuring that all shipping details provided are accurate and up to date at the time of each dispatch.
- Where incorrect or incomplete shipping information is provided, Grow It Local is not responsible for failed delivery and is not obligated to resend or replace the order if a member has moved and not updated their delivery address
- Grow It Local is not liable for delays, lost shipments, or items missing in transit once an order has been dispatched, where such issues are outside our control (including postal or courier disruptions).
- You must be at least 18 years old to use the Service
- You are responsible for maintaining the confidentiality of your login details
- Accounts must not be shared, transferred, or resold
You agree not to:
- Use the Service for unlawful purposes
- Share, copy, or redistribute member-only content
- Resell access to the Service
- Harass or abuse other members or contributors
We reserve the right to suspend or terminate accounts.
All content provided through Grow It Local (including videos, workshops, written materials, and seed education resources) is owned by Grow It Local or its licensors.
You may access and use the content for personal, non-commercial use.
You may not copy, reproduce, distribute, or commercially exploit any Grow It Local content without expression permission from Grow It Local
Grow It Local provides educational content related to gardening and food growing.
- We do not guarantee growing success or crop outcomes
- Results may vary based on climate, soil, skill level, and other factors that are the responsibility of the member
- Content is for general educational purposes only
To the maximum extent permitted by law:
- Grow It Local is not liable for any loss, damage, or injury resulting from use of the Service
- We do not guarantee uninterrupted or error-free access
- We are not responsible for crop failure or gardening outcomes
We may suspend or terminate your account if:
- You breach these Terms
- Payment fails repeatedly
- You misuse the Service
15. Changes to Membership and Service Entitlements
We may:
- Modify or update features of the Service
- Change seed varieties or educational content
- Update these Terms and Conditions at any time
Members use of the Service is also governed by our Privacy Policy.
These Terms are governed by the laws of New South Wales, Australia.
For any questions, contact:
hello@growitlocal.com
